This document outlines the recommended steps for contacting Intuitive Code based on your user status. Whether you are new to the platform or an existing client, we provide clear guidelines to ensure efficient communication and support.
User Status Unknown
If you are not registered on the Intuitive Code app, your user status is unknown. In this case, follow these steps:
- Submit a Ticket via the Portal
- Navigate to the Intuitive Code Portal.
- Submit a support or sales inquiry ticket.
- Provide detailed information about your query or request to ensure a prompt response.
This method is ideal for individuals exploring Intuitive Code’s offerings or seeking assistance before registering.
User Status Known
If you are registered on the Intuitive Code app, your user status is recognized. Depending on your specific situation, follow the steps below:
Registered User Without a Plan
- Contact Us In-App
- Log into the Intuitive Code app.
- Navigate to the Support section to submit your query.
- Access Free Tools Support
- As a registered user, you can access tools available within the Free Support Tier for additional assistance.
Registered User and Client
If you are a registered user with an active plan, follow these steps:
- Log into the App
- Gain access to all tools and resources within your support tier.
- In-App Support Options
- Use the in-app ticketing system to create support tickets.
- Track your ticket history directly within the app.
- Premium and Expert Tier Users
- For those in the Premium or Expert support tiers, access Live Chat for real-time assistance.
- Note: Live chat interactions are not recorded in your ticket history.
General Notes
- Important: Ensure your contact method aligns with your user status to streamline communication.
By following these steps, you can efficiently reach out to Intuitive Code, ensuring prompt and effective assistance tailored to your needs.