To efficiently handle your operational support needs, creating a support ticket directly through Microsoft Teams is a straightforward process. By leveraging the rich features available in Teams, you can ensure your requests are well-organized and detailed. Follow the steps below to submit your ticket:
- Navigate to the 'Support' Channel: Within Microsoft Teams, head over to the channel specifically designated for support-related inquiries.
- Start a New Post:
- Click on the 'Start a post' button located at the bottom of the channel.
Provide a Subject: Make sure to give your post a clear and concise title. For example, if you're experiencing an issue with a workflow, your subject could be Workflow Issue - Automation Not Responding.
- Describe the Issue: In the message body, provide a detailed description of the issue you're encountering. Feel free to take advantage of Microsoft Teams’ rich features, such as adding attachments, links, or images, to further clarify your request.
Important Note: Use Support Tickets for Operational Matters Only
Please remember that support tickets submitted through Microsoft Teams should be limited to operational-related matters. For queries regarding billing or sales, you should refer to the designated portal for faster and more efficient handling.
By following these guidelines, you'll ensure your support requests are processed smoothly and efficiently.