Before reaching out to support, we recommend exploring the following resources for quick answers to common questions:
Search for Product and Service Information in the AI Hub
The AI Hub offers in-depth information on Intuitive Code’s products and services, accessible at any time. This resource is designed to help you find relevant answers efficiently.
→ Visit the AI Hub here: https://autonomoustrading.io/ai-help-product-guide
Browse the Knowledge Base for Technical and Operational Insights
For questions related to technical and operational matters, check the Intuitive Code Knowledge Base, which includes a wide range of articles designed to address frequently asked questions.
→ Access the Knowledge Base here: https://portal.autonomoustrading.io
If you still need assistance, you can reach support through the following options based on your support tier:
1. Create a Support Ticket in the Portal
To submit a request for support or sales inquiries, you can create a ticket directly within the Intuitive Code portal. This method provides access to both support and sales channels, ensuring you receive help for product-related issues or sales questions.
- Steps to Register and Create a Ticket: Register in the portal and access the support or sales channels based on your needs. Get started by clicking on 'Submit ticket' on the Knowledge Base menu or paste the following URL into your browser: https://portal.autonomoustrading.io/submit_ticket#login
- Ticket History: By registering in the portal, you have access to your ticket history for easy reference.
2. Create a Support Ticket via Microsoft Teams (Sales Excluded)
For users on support plans that include Microsoft Teams, creating a support ticket directly within Teams allows for efficient resolution. This method is exclusive to support inquiries and does not apply to sales requests.
→ Learn more about creating a support ticket on Teams here: https://portal.autonomoustrading.io/732466-Create-a-Support-Ticket-on-Microsoft-Teams
3. Connect with an Expert 24/7 via Live Chat (Premium Feature)
Premium users can connect with an expert anytime through Live Chat in the AI Analyst tool, offering around-the-clock assistance. This feature provides real-time support to address urgent inquiries, making it ideal for users who need prompt guidance.
→ Discover how to access 24/7 Live Chat with Quantum AI Agents here: https://portal.autonomoustrading.io/985831-Discover-Quantum-AI-Agents-Your-247-Investment-Companion-with-Human-Support-Option
Summary
Intuitive Code offers multiple support channels tailored to different user tiers. Depending on your needs and support level, you can access assistance via the portal, Microsoft Teams, or 24/7 Live Chat. For detailed information on your support tier, refer to our support comparison page.
This article aims to guide you through the support options available, ensuring you connect with the right team for efficient, effective assistance.
